Cancellation and Refund Policy

Effective Date: [1 Nov 2024]

At Indiadealhub.com, we prioritize customer satisfaction. This Cancellation and Refund Policy outlines the terms under which orders can be canceled, returned, and refunded, in accordance with Indian consumer protection laws.

1. Cancellation Policy

1.1 Customer-Initiated Cancellations

1.1.1. You can cancel your order at any time before it is shipped by contacting us at contact@indiadealhub.com or [Insert Phone Number].
1.1.2. Once an order is shipped, cancellations are not permitted. However, you may initiate a return after receiving the product as per our Return Policy.
1.1.3. For prepaid orders, the refund for a canceled order will be processed within [X–Y] business days to the original payment method.

1.2 Indiadealhub-Initiated Cancellations

1.2.1. Indiadealhub.com reserves the right to cancel orders under the following circumstances:

  • Product is out of stock or discontinued.
  • Payment authorization failure.
  • Incomplete, invalid, or unverifiable delivery details.
    1.2.2. In such cases, customers will be notified immediately, and a full refund will be issued.

2. Refund Policy

2.1 Refund Eligibility

2.1.1. Refunds are applicable under the following conditions:

  • Orders canceled before shipment.
  • Returns requested within the return window (e.g., 7–10 days of delivery).
  • Products received in a damaged, defective, or incorrect condition.

2.1.2. Refunds will not be provided for:

  • Products not eligible for return (e.g., perishable items, customized products).
  • Items damaged due to misuse, improper handling, or tampering by the customer.

2.2 Refund Process

2.2.1. Refund requests will be processed within [X] business days after:

  • Order cancellation (for prepaid orders).
  • Product return and inspection (for eligible returns).

2.2.2. Refunds will be issued using the original payment method. For COD (Cash on Delivery) orders, refunds will be processed via bank transfer or store credit.

2.3 Refund Timelines

2.3.1. The time taken for refunds to reflect may vary based on the payment provider:

  • Bank Transfers/UPI: [X–Y business days].
  • Credit/Debit Cards: [Y–Z business days].

2.4 Shipping and Handling Fees

2.4.1. Shipping charges are non-refundable unless the issue is due to an error on our part (e.g., incorrect or defective item).

3. How to Request a Cancellation or Refund

3.1. To initiate a cancellation or refund, contact our customer support team at:

3.2. Provide the following details:

  • Order ID or invoice number.
  • Reason for cancellation or refund request.
  • Photos or proof of damage (if applicable).

4. Return to Sender (RTS) and Refunds

4.1. If a package is returned to us due to delivery failure (e.g., incorrect address or customer unavailability), we will contact you for reshipment. Additional shipping charges may apply.
4.2. If reshipment is not requested, a refund (excluding shipping fees) will be processed once the package is received.

5. General Conditions

5.1. Indiadealhub.com reserves the right to refuse refund requests that do not meet the above conditions.
5.2. For any disputes, please contact our support team.

6. Updates to the Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised effective date.

For Assistance:

This policy is designed for compliance with Indian consumer protection laws and industry best practices. Consider consulting with a legal professional to ensure it aligns perfectly with your business operations and legal obligations.